Delete your ARCA account
Option 1: In the app
- Open the ARCA app and sign in.
- Go to Settings → Edit Profile.
- Tap Delete account and confirm.
Option 2: By email
If you no longer have the app, email smartfinanceapp12@gmail.com from the email address registered to your account, with the subject “Account deletion request”. We will confirm once your account has been deleted.
What gets deleted
| Data | What happens |
|---|---|
| Account details, transactions, budgets, categories and connected account data | Deleted from our live database immediately. |
| Stored bank connection credentials | Deleted immediately; we stop retrieving any data from your bank. |
| Database backups | Kept in our database provider's restore history for up to 7 days, then permanently removed. |
| Support emails | Copies in our support inbox are kept for up to 12 months after the conversation ends. |
You can also disconnect a single bank account at any time on the Accounts page in the app, without deleting your ARCA account. For more detail, see our Privacy Policy.